Term & Conditions

By Placing your items in a Smart Locker, you agree to the following terms and conditions:

Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.

Unclaimed items
All property once returned to a locker must be removed from the locker within 48 hours. Property not claimed after 48 hours will be removed from the locker and the lock will be changed. Customers have up to 30 days to claim their property and return the key to the locker. Any property not claimed within 30 days of the original pick up date will be donated to charity.

Items that have been placed in a locker and have not been claimed by any customer will be held for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

Leather & Suede
Leather and suede are natural products and as such are far less predictable than man made fibres when it comes to cleaning them. Listed below are some of the more common potential problems, which in the unlikely event they should occur, we may be unable to rectify.

  • Colour fading/change/shading
  • Shrinkage (especially linings)
  • Damage to thin weak areas of skin
  • Unable to remove or treat stains/marks safely

By placing an order including any leather and/or suede items with Smart Locker, you acknowledge and agree to the risks involved in cleaning leather and suede. If any of these problems occur from the cleaning process that was correctly applied, you understand that you will have no claim against Smart Locker. 

Damaged Property
Smart Locker follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to anscelary items such as belts, buttons, beads, ties or zipper pulls. Smart Locker’s liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

Any damaged items must be reported via email to contact@smartlocker.com and returned to Smart Locker for inspection within 5 business days.

Lost Items
Any lost items must be reported via email to within 5 business days. Smart Locker makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by Smart Locker will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed.

When leaving items in lockers, please ensure that your locker has been correctly closed and locked. Smart Locker is not responsible for any loss or damage resulting from a failure to properly lock the locker.

When using our home delivery or concierge service, Smart Locker is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.

Loose Items
Although, we try as hard as possible track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).

Personal Property
Any personal property placed in a SmartLocker locker that appears to have value will be removed by Smart Locker and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

Smart Locker will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately we can not accommodate requests not to adhere barcodes.

Turnaround Time
Service days and turnaround time vary by location. Smart Locker will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

Cancellation Policy
If for any reason you wish to cancel your order, notify Smart Locker within 24 hours of placing your order and your credit card will not be charged.

Last edited: 12th May, 2015